Refund policy

 

Return & Refund Policy

At Brother Ads, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing your order.

🔄 Returns & Replacements

We offer a 7-day return and replacement policy from the date your order is delivered.

You may request a return or replacement if:

  • You received the wrong product or wrong size.

  • The item is damaged or defective upon delivery.

Important

To help us verify your claim, please contact us within 48 hours of delivery and provide:

  • Your Order ID

  • Clear photos of the product

  • A complete unboxing video showing the issue

Claims submitted without an unboxing video may not be eligible for approval.

📦 How to Request a Return

  1. Contact our customer support through WhatsApp or email.

  2. Share your Order ID, issue details, photos, and unboxing video.

  3. Our support team will review your request within 24–48 hours.

  4. If approved, we will arrange a return pickup where pickup service is available.

  5. If pickup is unavailable in your area, you may be asked to self-ship the product.

The returned item must be:

  • Unused and unwashed

  • In its original packaging

  • With all original tags attached

💰 Refund Policy

Refunds are issued only after the returned product is received and passes our quality inspection.

  • Prepaid Orders: Refunds are credited to the original payment method.

  • Cash on Delivery (COD) Orders: Refunds are processed via bank transfer or UPI after receiving the required payment details.

Approved refunds are generally processed within 5–7 business days.

❌ Non-Returnable Items

Returns or refunds will not be accepted for:

  • Used, washed, or damaged products.

  • Products without original tags or packaging.

  • Requests made after the return period.

  • Minor differences in color due to photography, lighting, or screen settings.

  • Change of mind or incorrect size selected by the customer (unless otherwise approved by Brother Ads).

🚚 Shipping Information

  • Order Processing: 1–2 business days.

  • Estimated Delivery: 4–7 business days across India.

  • Shipping Charges: Shipping charges, if applicable, are displayed at checkout.

📞 Customer Support

If you need assistance with your order, return, or refund, please contact us.

WhatsApp: +91 7619057126

Email: brotherads00@gamil.com

Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

Our team aims to respond within 24 hours.

⚠️ Policy Updates

By placing an order on the Brotherads website, you agree to this Return & Refund Policy. Brotherads reserves the right to update or modify this policy at any time without prior notice.